Terms & Conditions
Services and products:
List of services:
The Service Provider provides services and/or care management packages including health monitoring, medical devices, nursing care, lab sample collection, Pharmacy, ambulance facilitation and other health support services to the user/s.
Scope of service:
Based on the need, the Service Provider will arrange for a Home Health Provider (health Buddy), for providing the Services. In carrying out the Services, Service Provider undertakes to the user/s that it shall use its reasonable endeavours to undertake the services in accordance with good scientific practice and within the time period agreed and at all times exercising reasonable skill and care. Delivery of the services shall be at the time, date and in the manner specified by the Service Provider or as otherwise agreed with the user/s.
Consent:
“Consent” shall mean your agreement to avail our services and agreement with the terms and conditions given on our website and/or in service orders.
a) DHS and the Nurse or any other staff of DHS (hereinafter referred to as “Health Buddy”) is responsible to deliver all the care at user’s home as per the care plan proposed by the treating doctor of the patient or healthcare provider in writing (prescription).
b) Providing consent of the care at home through consent form is mandatory for the user.
c) DHS/Health Buddy are not liable to deliver any service other than care agreed to.
d) Any change in care plan should be intimated to staff & DHS by the user/s.
e) Gifts and tips to the staff should be avoided.
f) Some medical conditions and/or procedures may not be advisable in a home setting. In such situations, DHS/Staff will advise you to contact your nearest medical establishment.
g) DHS/Staff will not be responsible for occurrences due to causes beyond their control.
h) DHS/Staff will ensure reasonable care and expertise appropriate to their knowledge and training.
i) Nursing procedures have inherent risks. Seeking care and giving consent implies that you understand the risk involved and their outcomes, and accept them.
Pharmacy Services :
a) Delivers medicines which are either accepted as over the counter or based on prescription by a registered Health Care Provider.
b) Prescription record is to be provided before delivery of the medicine.
c) Delivery charge shall be applicable as intimated by DHS before delivery, depending on distance.
Lab Services:
a) Package rates/discounted packages rates will apply to our choice of laboratory only. All other laboratory rates would be as given by the specific laboratory.
b) DHS is a facilitator for collecting lab sample for our partner lab, which is responsible for sample processing and reporting.
c) There may be need for resampling of test sample due to various causes and user/s will have to agree for the same. There will no additional cost for resampling. However, payment received for I initial sample will not be refundable.
d) Users are expected to follow advice and dos and don’ts provided by our health buddy for sample collection.
e) Refund will not be provided once sample is collected.
f) Reschedule of visit can be done 3 hours prior to scheduled appointment. If not informed then a visit cancellation charge of Rs 200/- would be applicable.
g) Reports are shared via WhatsApp or on email provided by you. Delivery charges will be applied for delivering hard copy to the residence.
h) Waiting charges of Rs 10 per 10 min will be applied if Health buddy has to wait for more than 10 min from scheduled appointment time.
i) Individual laboratory investigations are for clinical use only and not for medico-legal purposes of diagnosis.
j)Terms and condition of the laboratory concerned would be additionally applicable.
Telemedicine involves the use of electronic communications to enable health care providers at different locations to share individual patient medical information for the purpose of improving patient care. The information may be used for diagnosis, therapy, follow-up and/or education, and may include any of the following:
a) Patient medical records
b) Medical images
c) Live two-way audio and video
d) Output data from medical devices and sound and video files.
Electronic systems used will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.
Expected Benefits:
a) Improved access to medical care by enabling a patient to consults from healthcare practitioners at distant/other sites.
b) More efficient medical evaluation and management.
c) Obtaining expertise of a distant specialist.
Possible Risks:
a) In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical decision-making by the physician and consultant(s);
b) Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment;
c) In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information;
d) In rare cases, a lack of access to complete medical records may result in adverse drug interactions or allergic reactions or other judgement errors;
By signing the consent form, the following is understood by the user:
a) I understand that the laws that protect privacy and the confidentiality of medical information also apply to telemedicine, and that no information obtained in the use of telemedicine which identifies me will be disclosed to researchers or other entities without my consent.
b) I understand that I have the right to withhold or withdraw my consent to the use of telemedicine in the course of my care at any time, without affecting my right to future care or treatment.
c) I understand that I have the right to inspect all information obtained and recorded in the course of a telemedicine interaction, and may receive copies of this information for a reasonable fee.
d) I understand that a variety of alternative methods of medical care may be available to me, and that I may choose one or more of these at any time.
e) I understand that telemedicine may involve electronic communication of my personal medical information during consultation with doctors.
f) I understand that I may expect the anticipated benefits from the use of telemedicine in my care, but that no results can be guaranteed or assured.
g) I understand that this is a primary care and support service and not an emergency service. The services would be appointment based only. Services would be available from 8am to 8pm.
h) I understand that rates for services are as given in the rate card. However, DHS reserves the right to change rates without prior notice.
i) I hereby give my consent for provision of healthcare and related services to me and my family members by Doorstep Health Services. The information given here is confidential, but may have been divulged in case of any medico-legal requirements/research/care giving.
j) I agree to pay for services utilized by me promptly as per the rates decided by Doorstep Health Services. I also authorize my family members or NOK to pay on my behalf.
k) I agree that these services may be discontinued if I do not comply with standard medical and administrative requirements and the terms and conditions given here.
l) I certify that the information given above is true to the best of my knowledge and belief. I undertake the responsibility of informing Doorstep Health Services of any change in the information any time in the future.
For any issues related to service provided, you can write to us at care@doorstephealth.in
All claims, disputes and other matters arising in relation to the services are subject to the exclusive jurisdiction of the courts in Pune, India.
a) Our timings: Morning 8:00 – Evening 8:00. Do note that we provide services on Sundays and Government holidays on appointment basis only. The rates on these days are 1.5 times than the usual rates.
b) Doorstep Health Services, we specialize in Telemedicine enabled Primary Health Care Services, with last mile care delivery.
c) We are a primary care and support service. We are at present not an emergency service, However; we may provide assistance to the extent possible as a Good Samaritan.